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Terms & Conditions

Pricing

All crystal prices are in £ Sterling (GB Pounds). We will charge your card in £ Sterling (GB Pounds) and your card issuer will convert the transaction to your own currency on the day they process the transaction. This may not be the same rate as shown on any currency converter you may use.

The price payable is the price displayed at time of ordering minus any discount (discount code) if applicable plus postage/delivery charges.

Shipping Information

All orders are treated as a priority and we endeavour to send out all packages and parcels within 24 hours of purchase unless a weekend or a holiday then it will be the next working day.

We use Royal Mail for all packages up to 2kg – signed for and tracked – 1st/2nd class.

Over 2kg we use Parcel Force and Courier services. Combined shipping costs are available for multiple purchases as it is calculated on weight.

Worldwide – Parcel Force and Courier services are used.

Shipping of Larger Items

For larger items and for shipping Worldwide, please contact us prior to purchase for a quote.

Payment

Payment is via the website via Credit/Debit card or PayPal at the time of order. Or if collecting in person can also be cash.

Product

The Crystal you purchase will be the crystal you receive except in the case of tumble stones where the picture will show a number of crystals. This is a generic photograph and you will receive one similar to those shown in the photograph. Whilst we endeavour to capture the colour and natural markings of the crystal, it might be the case that these can differ slightly due to different computers and browsers.

Refund and Return Policy

I gladly accept returns and exchanges for any reason for a refund, credit note or replacement. It is very important to me and my business ethos that you the customer is 100% happy with your purchase.

Contact me within 14 days of receipt of item to discuss. Buyers are responsible for return postage costs. If the item is not returned in its original condition for resale, the buyer is responsible for any loss in value.

Items Damaged in Transit

We take great care over packaging our parcels so that your items arrive with you in the exact same condition that they left us. However, on the odd occasion and due to circumstances beyond our control, damages occur. If you are unfortunate enough to receive a damaged parcel please follow the following steps.

  1. Keep all packaging in case this is required by Royal Mail or the Courier Company
  2. Take a picture of the damages as we will need this for our records
  3. Notify us by email within 48 hours of receiving your parcel.

NB: (Please note that natural flaws within crystals are not considered as damaged items.)

Disclaimer

Crystals purchased to aid healing are to be used alongside conventional medicine and not used as a substitute. We would advise anyone suffering from an illness who is purchasing any crystals to contact their Medical Practitioner or local Crystal Practitioner/Therapist in the first instance.

Acceptance of Terms & Conditions

The buyer by placing an order is agreeing to the terms and conditions set out above by Penny King Crystals.

Contacting Us

If there are any questions regarding our terms and conditions, you may contact us using the information below.

By Post

Penny King Crystals
Watford
Herts
WD19 4NN

By Email

hello@pennykingcrystals.com

By Phone

07803 144 898 (Mon – Fri 10am – 6pm)

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